After-Sales Service
At JiSun, our commitment to customers goes beyond delivering quality arcade machines. We understand that reliable after-sales support is essential to keeping your entertainment business running smoothly.
As an arcade machine manufacturer in China, we provide after-sales assistance to distributors, wholesalers, arcade operators, and entertainment venue owners worldwide.
From technical guidance and troubleshooting to spare parts support and warranty service, our team is here to help you throughout your ownership experience.
Months Warranty
hour rapid response
Our After-Sales Services
1. Technical Support
We provide technical assistance to help customers understand machine operation, basic settings, and common troubleshooting procedures.
Our team can offer support through photos, videos, instructions, and online communication.
2. Installation & Operation Guidance
We provide available installation instructions and operation guidance to help customers set up their arcade machines and understand their basic functions.
3. Spare Parts Support
If your machine requires replacement parts, contact our team with the product model, order information, and photos or videos of the issue.
We will help identify the required components and arrange spare parts according to the applicable warranty terms.
4. Troubleshooting Assistance
If your arcade machine encounters an operating issue, our team will review the information you provide and help identify possible causes.
We will recommend appropriate troubleshooting steps or further solutions based on the specific situation.
5. Warranty Service
JiSun provides a 12-month warranty for our arcade machines.
During the warranty period, eligible issues will be handled according to the applicable warranty terms. Coverage, replacement parts, and service arrangements are subject to the agreed warranty conditions.
6. Ongoing Customer Support
We value long-term partnerships with our customers. Our team remains available to assist with technical questions, spare parts requests, product information, and future equipment requirements.
Our After-Sales Service Process
We aim to make every support request clear and straightforward.
- Step 1 – Contact Our Team
Send us your order number, machine model, and a description of the issue.
- Step 2 – Provide Photos or Videos
Share clear photos or videos showing the problem so our team can better understand the situation.
- Step 3 – Issue Assessment
Our team will review your request and provide an initial response within 24 hours.
- Step 4 – Solution & Parts Arrangement
Depending on the issue, we will provide troubleshooting guidance, confirm replacement parts, or discuss other suitable arrangements.
- Step 5 – Follow-Up
We will follow up on the agreed solution and provide further assistance when necessary.
Warranty & Service Policy
To ensure clear expectations for every order, please review our main after-sales policy:
- Warranty Period
JiSun provides a 12-month warranty for arcade machines, starting from the date specified in the applicable sales agreement or warranty documentation.
- Warranty Coverage
Warranty coverage applies to eligible product issues under the agreed warranty terms. Specific covered components and conditions are subject to the product and order agreement.
- Spare Parts
Spare parts support is provided according to the applicable warranty terms. The availability and arrangement of replacement components will be confirmed by our team.
- Shipping & Transportation Costs
Shipping costs, customs duties, and other transportation-related expenses for replacement parts or service arrangements are determined according to the individual order agreement.
- Warranty Exclusions
Issues caused by improper operation, unauthorized modification, accidental damage, or other circumstances outside the agreed warranty coverage may not qualify for warranty service.
- Service Requests
When requesting after-sales support, customers should provide their order number, machine model, and relevant photos or videos to help us assess the issue.
For complete warranty conditions and applicable responsibilities, please refer to the warranty terms confirmed in your order documents.
24-Hour Response Commitment
We understand that equipment problems can affect your daily business operations.
JiSun aims to provide an initial response to after-sales inquiries within 24 hours after receiving the customer’s request and relevant information.
Our team will review the issue and advise on the next steps.
How to Request After-Sales Support
To help us handle your request efficiently, please prepare the following information:
- Company name and contact details
- Order number or invoice number
- Machine model or product name
- Description of the problem
- Photos or videos showing the issue
Contact Our Support Team
Email: king@jijisheng.com
WhatsApp: +86 159 0202 0508
Our team will review your request and respond within 24 hours.
Your Business Deserves Reliable Support
At JiSun, we believe that good after-sales service is an important part of a successful business partnership.
With a 12-month warranty, technical assistance, spare parts support, and a 24-hour initial response commitment, we aim to provide dependable support for your arcade equipment.
Need After-Sales Assistance?
Contact JiSun today. Our team is ready to help.